Software Development Company – Return & Refund Policy
1. Custom Software Development Services
Due to the nature of custom software development, all payments made for services rendered are non-refundable once work has commenced. This includes:
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Consultation and planning
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Design and prototyping
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Coding and development
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Testing and revisions
2. Cancellation Policy
Clients may cancel a project at any stage. However:
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If cancellation occurs before development has started, a partial refund may be issued after deducting consultation or planning fees.
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If cancellation occurs after development has started, no refund will be provided for the work completed up to that point.
3. Fixed-Price Projects
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For milestone-based or fixed-price projects, refunds are only available for uncompleted milestones.
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Clients must notify us in writing within 7 days of receiving a deliverable if they are unsatisfied.
4. Subscription-Based or SaaS Products
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Subscription services (e.g., cloud-based tools or platforms) may include a 7-day money-back guarantee for first-time users, unless stated otherwise.
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No refunds are issued after the refund window has passed.
5. Maintenance & Support Contracts
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Prepaid maintenance or support plans are refundable on a pro-rata basis if canceled early, provided no support hours have been used.
6. Quality Assurance
We commit to ensuring client satisfaction through a defined review and revision process. Clients are encouraged to provide timely feedback during the project lifecycle to avoid dissatisfaction.
7. Dispute Resolution
Any disputes or refund requests must be submitted in writing to [support email] within 14 days of the issue. We aim to resolve all matters fairly and promptly
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