Software Development Company – Return & Refund Policy

1. Overview

At SA WEB SOFT LLC, we strive to ensure complete satisfaction with every service and digital product we deliver. If you experience any issues with our web design, development, or digital services, we’re committed to resolving them promptly and fairly.

2. Eligibility for Refund

Refunds are only applicable under the following conditions:

• The delivered service or product was not provided as described.

• There was a technical or system error on our side during the order or payment process.

• You notify us within 7 days of the original payment with valid proof of the issue.

• Note: Custom digital work (such as website design, software development, or graphic design) is generally non-refundable once the final files or deliverables are shared with the client.

3. How to Request a Refund

To initiate a refund request, please contact us via email at: support@sawebsoft.com Include the following details:

• Your full name

• Order ID or transaction number

• Description of the issue

• Any relevant screenshots or proof

Our support team will review your request and respond within 3–5 business days.

4. Refund Method

• Subscription services (e.g., cloud-based tools or platforms) may include a 7-day money-back guarantee for first-time users, unless stated otherwise.

• No refunds are issued after the refund window has passed.

5. Maintenance & Support Contracts

• Prepaid maintenance or support plans are refundable on a pro-rata basis if canceled early, provided no support hours have been used.

6. Quality Assurance

We commit to ensuring client satisfaction through a defined review and revision process. Clients are encouraged to provide timely feedback during the project lifecycle to avoid dissatisfaction.

7. Dispute Resolution

Any disputes or refund requests must be submitted in writing to [support email] within 14 days of the issue. We aim to resolve all matters fairly and promptly

 

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